TeleTech@Home Virtually Everything.

 

 
 

Brick-and-mortar contact centers aren’t a perfect fit for every business.

Major ramps, seasonality, and daily fluctuations demand added flexibility. Our remote associate model, TeleTech@Home, is designed to address these challenges, while surpassing your customers’ greatest service expectations.

Watch our video to learn:

  • How TeleTech@Home can benefit your business
  • Which factors differentiate our solutions from others
  • What makes our remote associates stand out
Watch Video View Data Sheet

 
 

CLIENT STORY

Global Wellness Brand

A global wellness brand wanted to update its legacy contact center model so that it could better meet its members multichannel service expectations.

 

16% reduction

in call handle time

100%

of the client's call volume covered within three months

 
 
 

EBOOK

Success Begins at Home

To compete today, you’ve got to be flexible. This holds true even in the contact center world. Large physical structures, while still prevalent, are ceding ground to more flexible home-based associate models.

In this eBook, learn how making the move to an at-home associate model can benefit your company.

  • Research about who uses home-based associates and why
  • The workforce management and productivity pay-offs of at-home
  • How a flexible model impacts customer experience
 

Download the eBook

 
 
 

CLIENT STORY

Dynamic Retail Support is a Win, All Year Long

With a support model that exceeds year-round retail flexible service organization to quickly adapt to seasonal fluctuations for this Fortune 500 retailer.

 

25% reduction

in associate training time

Exceeded

CSAT goals

 
 
 
 

Ready to launch amazing customer experience results?

Contact our TELETECH@HOME Team

 
 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS