hello
CLOSE ×
 

Exceptional service drives sales

Companies are competing for attention in an increasingly competitive marketplace. But they are leaving opportunities on the table to engage customers that are reaching out to them. TeleTech brings together people, process and technology capabilities to create a high-performing service-to-sales culture.

Ready to turn service costs into sales revenue?

CONTACT US

 

Quiz

Ready for Revenue?

It can cost up to seven times more to sell to a new customer than to an existing one. So why don’t most companies tap into conversations with current customers to drive more sales? Because their organizations are not set up to do it.

Take this short quiz to gauge your organizational readiness to turn service conversations into relevant sales opportunities.

TAKE QUIZ

 
 

EBOOK

How to Design a (Customer-centric) Service to Sales Plan

A sophisticated service-to-sales strategy enables customer service representatives to provide referrals and sales opportunities. By utilizing integrated analytics and a remuneration model that’s tied to outcomes and customer satisfaction, customer service roles can be expanded from trouble-shooting to driving greater customer retention and ROI in the process. This eBook helps you understand how to get started and the keys to success

GET THE EBOOK

 
 

DATA SHEET

TeleTech’s Approach to Service to Sales Excellence

The opportunities for service-to-sales is significant - if you put the necessary pieces in place to develop a high-performance culture. This overview of TeleTech's capabilities identifies the seven key attributes to a sales-driven culture and the steps you need to take to move from a passive approach to a fully engaged, sales-driven model.

READ MORE

 
moving units at a top telecommunications provider

Moving units at a top telecommunications provider

A lack of sales expertise was preventing one of the world’s largest telecommunications providers from converting tech calls into revenue opportunities. Once TeleTech transitioned this line of business into service to sales, the company improved CSAT and its bottom line.

4x

improvement in units sold

Outpacing

internal captive site metrics

58%

increase in presentation rate

 
driving revenue in telecom

Driving revenue in telecom

Net overall revenue and revenue per associate were lagging and the company needed a new sales approach. TeleTech introduced optimized reports and an enhanced coaching and incentive model, resulting in best performance year-to-date.

2x

net revenue increase

 

27%

increase in revenue per associate

#1

rank against other vendors

 
 
 

EBOOK

Serving Up Sales Chat Technology

According to Gartner, by 2020, customers will manage 85 percent of their relationship with a brand without interacting with a human. In our new eBook, you’ll learn requirements, to-dos and best practices that will turn your chat program from a transactional interaction channel to a super-charged engagement platform.

GET THE EBOOK