Customer Care and Technical Support

Since 1982, we have helped leading brands deliver excellence at every moment of truth in the customer journey. Across industries and geographies, we manage 3.5 million interactions a day, bringing the best tools, people and practices together. Our suite of care capabilities includes human capital, facilities, multichannel infrastructure, training, knowledge management and continuous improvement. Onshore, offshore, near shore and at-home, we deliver solutions that improve operational efficiencies and customer satisfaction.

 

TeleTech has a suite of customer care capabilities that is designed to improve your company's operational efficiency and customer satisfaction

Using a blend of direct interaction, self-service, online support, social media and collaborative techniques, we help:

  • Improve customer experience metrics (NPS®, CSAT, FCR, AHT)
  • Control costs with scalable solutions that align workforce to daily volume
  • Manage complex customer interactions over multiple channels
  • Provide licensed associates for specialized needs
  • Build advocates for your brand by delivering exceptional customer experiences every time across every channel

Visit our chat resource center

 

Featured Customer Care and Technical Support Case Study

From Many into One

This technology leader’s customer experience breakthrough came when it started to apply as much attention to the post-sale experience as it does to its products. By consolidating 14 contact center sources into one, costs fell and customer satisfaction rose.

Learn more

 

What can our Customer Care and Technical Support
solutions do for your business?

Contact Us


 

Related Thought Leadership

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing
Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
NEWS
NEWS