AI/AUTOMATION

A human approach to automation

 
 

The power of automation with the empathy of human touch

The promise of automation is compelling. Reduce costs, simplify the process, and give customers what they want—the ability to self-serve and get their questions answered on their terms. However, the secret to differentiation lies in the ability to combine the power of automation with the empathy and compassion of the human touch.

We approach channel migration holistically. We look at the entire customer journey and identify the processes and situations where automation makes sense – and where it should be avoided. Our teams provide the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can’t solve their issues themselves, human support isn’t far behind.

 
 

Our Ideas

eBook

To Bot or Not to Bot

How to balance human interaction with automation as AI takes hold in business.

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Article

How Can I Help You?

What to expect from the rise of messaging apps and chatbots.

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Blog

Humans in the Digital World

Discover what the customer experience gurus are predicting for the future.

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Are you ready to Humanify your customer experience?

contact us

 

SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

CONTACT US:

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
NEWS
NEWS