AI/AUTOMATION

A human approach to automation

 
 

The power of automation with the empathy of human touch

The promise of automation is compelling. Reduce costs, simplify the process, and give customers what they want—the ability to self-serve and get their questions answered on their terms. However, the secret to differentiation lies in the ability to combine the power of automation with the empathy and compassion of the human touch.

We approach channel migration holistically. We look at the entire customer journey and identify the processes and situations where automation makes sense – and where it should be avoided. Our teams provide the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can’t solve their issues themselves, human support isn’t far behind.

 
 

Our ideas

eBook

To Bot or Not to Bot

How to balance human interaction with automation as AI takes hold in business.

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Article

How Can I Help You?

What to expect from the rise of messaging apps and chatbots.

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Blog

Humans in the Digital World

Discover what the customer experience gurus are predicting for the future.

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Are you ready to Humanify your customer experience?

Contact us

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
NEWS
NEWS