The European Commission's "Data Protection Directive" prohibits
companies from transferring, storing or using personal information
about residents of European Union ("EU") member countries outside
the EU without first adopting certain safeguards to prevent
unauthorized use or access of such information
Given that the United States and the EU member countries have
adopted different approaches to safeguarding personal information,
the EU and the United States Department of Commerce in July 2000
adopted a "safe harbor" framework that allows US companies to
transfer, store or use personal information about residents of EU
member countries while at the same time meeting the "adequacy
standard" of the Data Protection Directive.
Under the safe harbor framework, US companies meeting the safe
harbor criteria are considered by EU member countries and
organizations within those countries as meeting the adequacy
standard of the Data Protection Directive.
TeleTech has received its safe harbor designation and has a Safe
Harbor Privacy Policy with regard to personal information in the EU
member countries.
