Our managed services platform provides brands with the insights, tools, and capabilities they need to drive faster business results, increased ROI, and easier innovation.
Industry know-how is important and customer know-how is everything. We are proud to serve some of the most successful companies in the world’s most competitive industries.
With so much information out there, it can be hard to keep up with what’s important. We’ve collected some of the latest and greatest insights so you don’t have to.
With over three decades of experience engaging customers, we understand what customers want. Learn more about the experiences, values, and people that drive our company forward.
Smart Devices Need Smart Customer Strategies
3 Steps to Harness the Power of Advanced Contact Center Analytics
Making the Grade
A Proactive Guide to Job Repatriation
Training for Greatness
Don’t Let Training Be a Compliance Risk
Don’t Automate Your Way Into Obscurity
Retail and eCommerce
Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
Customer Strategist Journal
The Future of Customer Experience
What to Expect from the Rise of Chatbots
Sotheby’s: All About the User Experience Since 1744
Automakers Redefine Mobility in an App-based World
Does CRM Simplify the Customer Experience?
Where Do Humans Fit in an Increasingly Digital World?
The Adventures of TeleTech CX
2017: A Look Ahead