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Blog
AI research separates hype from reality. Where do you fit?
Customer Strategist Journal
A fast-evolving CX landscape reveals opportunities and challenges for brands
Retail and eCommerce
3 ways retailers can spread CX cheer this holiday season
Startups: Broaden your hiring horizons with a CX partner
Retail Banking
Improve financial services CX in 2024 by understanding customers better
Payers
AI-human blend holds great promise for healthcare CX in 2024
Client Story
Skilled tech support slashes hold times by 93%
Tips and Takeaways
4 ways to humanize collections efforts without sacrificing results
Webinar / Event
AI-Enabled CX: Crafting Unforgettable Experiences
Strategy Guides and Trends Reports
CX Trends for 2024
A scary CX trend: Employee compassion fatigue and burnout
CX Trends: In 2024, it’s time to look at the bigger picture
AI/CX value chain analysis: Bank loans
Technology
Expert support and proactive solutions drive CX growth
Impact sourcing vs. impact strategy: It takes both to truly make a difference
Yep, wellness is a BIG DEAL in the tech support space too