From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant



What’s the difference between a smart contact center and a genius one?



Intelligent contact centers use customer data to make their brand psychic. In this article, learn about six technologies that can help you deliver mastermind experiences and psychic service for each unique customer. The technologies include:


Multichannel service delivery platforms for the everywhere customer

Web self-service technologies for the DIY customer

Mobile service applications for the digital customer

Customer feedback technologies that listen to those who matter most

Customer data analytics for smarter sales and marketing

Social learning tools for leveraging collective intelligence


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People