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From Smart to Genius: Six Technologies to Make Your Contact Center Brilliant

 

 

What’s the difference between a smart contact center and a genius one?

 

 

Intelligent contact centers use customer data to make their brand psychic. In this article, learn about six technologies that can help you deliver mastermind experiences and psychic service for each unique customer. The technologies include:

 

Multichannel service delivery platforms for the everywhere customer

Web self-service technologies for the DIY customer

Mobile service applications for the digital customer

Customer feedback technologies that listen to those who matter most

Customer data analytics for smarter sales and marketing

Social learning tools for leveraging collective intelligence

 

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