How to Make Your Contact Center More Intelligent

 

 

Empowered associates, along with the right tools, can turn contact centers into customer relationship assets.

 

 

Is your company investing in customer service? If not, it may be missing out on key oppor­tunities to boost customer loyalty and advocacy and gain a competitive advantage. In this article, discover the steps your company can take to improve its service strategy, including:

 

Clean up your data

Use analytics to identify problem areas

Rally associates around the right metrics

Empower associates with proper training

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
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