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How to Make Your Contact Center More Intelligent

 

 

Empowered associates, along with the right tools, can turn contact centers into customer relationship assets.

 

 

Is your company investing in customer service? If not, it may be missing out on key oppor­tunities to boost customer loyalty and advocacy and gain a competitive advantage. In this article, discover the steps your company can take to improve its service strategy, including:

 

Clean up your data

Use analytics to identify problem areas

Rally associates around the right metrics

Empower associates with proper training

 

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