How to Make Your Contact Center More Intelligent



Empowered associates, along with the right tools, can turn contact centers into customer relationship assets.



Is your company investing in customer service? If not, it may be missing out on key oppor­tunities to boost customer loyalty and advocacy and gain a competitive advantage. In this article, discover the steps your company can take to improve its service strategy, including:


Clean up your data

Use analytics to identify problem areas

Rally associates around the right metrics

Empower associates with proper training


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People