The Age of Omnichannel in a Global Environment

 

 

Companies that need to manage multichannel interactions on a global scale are learning that the right technology is only the first step.

 

 

Close attention must be paid to communications systems and processes, but leaders must also ensure that customer engagement remains seamless from country to country. What additional factors should be considered when building a successful global contact center model? Learn how:

 

Corporate culture is interconnected with the diversity of regional locations

New social and contact channels will continue to emerge in various countries

Reporting and analytics will enable adaptability and agile response

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
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