Prepare for the Unexpected How to Deliver Outstanding Customer Experiences with Every Interaction



Is your business prepared to build customer relationships in expected and unexpected ways?



Customers are unpredictable, and sometimes unanticipated customer situations arise. It is important that your employees have the skills necessary to resolve these issues and optimize the customer interactions.n this webinar, Don Peppers and Ron Wince of Peppers & Rogers Group, a TeleTech company, discuss how to build customer value across four categories of customer interactions. You will get insight into:


Strategies around routine and non-routine moments of truth

How to encourage employees to deliver on the brand promise

The role technology plays in optimizing customer interactions

The implications of competitive differentiation


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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Englewood, Colorado, U.S.A.

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dial +1.303.397.8100

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dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call