Prepare for the Unexpected How to Deliver Outstanding Customer Experiences with Every Interaction
Is your business prepared to build customer relationships in expected and unexpected ways?
Customers are unpredictable, and sometimes unanticipated customer situations arise. It is important that your employees have the skills necessary to resolve these issues and optimize the customer interactions.n this webinar, Don Peppers and Ron Wince of Peppers & Rogers Group, a TeleTech company, discuss how to build customer value across four categories of customer interactions. You will get insight into:
Strategies around routine and non-routine moments of truth
How to encourage employees to deliver on the brand promise
The role technology plays in optimizing customer interactions
The implications of competitive differentiation
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