Passion, Productivity and Performance: Inspiring Frontline Changes for NPS Success

 

 

Improving customer experience is a key objective for many organizations, and many companies have established customer experience management programs like Net Promoter® to inject customer feedback into their operations.

 

 

While many are successful, others lose momentum because they fail to engage frontline employees in the process. In this on-demand webinar, principal analyst at Forrester Research, Paul Hagan, discusses the importance of having an enterprise-wide customer experience strategy in place, the governing structure necessary for it to succeed, and the cultural levers crucial to the success of NPS. Colin Brogan, vice president and general manager, NPS Solutions, TeleTech, details the essential elements required in operationalizing the cultural levers and the importance of incorporating voice of the customer data into these employee engagement efforts. You’ll get insight into:

 

Ways for frontline employees to leverage NPS and elevate customer experience

The governance structure necessary to drive cultural change around NPS

The cultural levers (i.e., hiring, socialization, and rewarding) needed to drive change

Using voice of the customer data to improve NPS performance

 

View Webinar:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS