Member Centricity: Healthy Members and a Healthy Bottom Line



The healthcare industry is facing a convergence of disruptive forces.



Changing demographics, new channels and touchpoints, increased competition, and more robust member data make it increasingly difficult for payers to connect with their customers. In the webinar, “Member-Centric Experience Transformation for Payers,” Don Peppers, Founding Partner, Peppers & Rogers Group, and Pat McCaffrey, Head of Healthcare Practice, TeleTech discuss how adopting a member-centric experience can help payers differentiate in the evolving marketplace. Discover:


How to leverage customer trust to drive member acquisition, retention, and satisfaction

Key findings from our Trust in Healthcare research study

Five trust factors to help you transform your member experience


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