Member Centricity: Healthy Members and a Healthy Bottom Line

 

 

The healthcare industry is facing a convergence of disruptive forces.

 

 

Changing demographics, new channels and touchpoints, increased competition, and more robust member data make it increasingly difficult for payers to connect with their customers. In the webinar, “Member-Centric Experience Transformation for Payers,” Don Peppers, Founding Partner, Peppers & Rogers Group, and Pat McCaffrey, Head of Healthcare Practice, TeleTech discuss how adopting a member-centric experience can help payers differentiate in the evolving marketplace. Discover:

 

How to leverage customer trust to drive member acquisition, retention, and satisfaction

Key findings from our Trust in Healthcare research study

Five trust factors to help you transform your member experience

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
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