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Making It Easy: The Role Technology Plays in Enabling a Better Customer Experience

Research conducted by IDG Research and TeleTech confirms that customers’ expectations are on the rise. But, research also shows that organizations aren’t keeping up. Why aren’t they?

In the webinar, Making It Easy: The Role Technology Plays in Enabling a Better Customer Experience, Debra Bulkeley, senior managing editor of CIO’s Custom Solutions Group, Ryan Swanger, senior vice president of eLoyalty, a TeleTech Company, and John Hernandez, vice president/general manager of the Collaboration Technology Group for Cisco, will share key research insights and real-world examples of how the smart use of innovative technology is improving the customer experience. In this webinar, learn:

  • The obstacles organizations face as they try to improve the customer experience
  • How technology can help improve the customer experience and reduce costs
  • The power of multichannel communications solutions available to mitigate theses challenges