The Future of Frictionless CX



Customer Strategist Webinar



Customers are gaining more control over the brands they do business with, which technology is only accelerating. New advances allow brands to remove as much friction as possible from customer interactions. And innovative business leaders are even beginning to redefine who owns the customer experience and offer tools that empower customers. The future of frictionless is upon us. Are you ready to deliver?
In this on-demand webinar, customer strategist Don Peppers of Peppers & Rogers Group, technologist and author Doc Searls, and Revana VP of Marketing Jonathan Gray, lead an interactive discussion about what’s in store for the future of customer empowerment and frictionless customer experiences. Attendees will learn:


How to identify and eliminate friction and fragmentation within internal operations.

Technology’s role in enabling customer control with tools like vendor relationship management and personal clouds.

Best practices in combining humanity and technology to enable frictionless experiences while also growing revenue.


View Webinar:

Please complete this form


TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People