Exceptionalism is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence
As customer experience professionals, we all know how important it is to create a customer-focused enterprise.
So, why is it so hard to deliver the promise of an exceptional customer experience? The webinar, Exceptionalism is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence will identify common challenges to achieving customer experience excellence and offer solutions on how to rise above the competition. Jim Dickey, vice president of business intelligence at Peppers & Rogers Group, and Macario Gallegos, vice president of TeleTech's CRM systems integration, will discuss:
The top 10 customer experience barriers facing business leaders
Why common strategic, operational, and technological challenges persist
Ways to prioritize and overcome these challenges to improve both customer experience and organizational effectiveness
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