Affordable Care Act: Competing for Customers



As part of the comprehensive healthcare reform, known as the Patient Protection and Affordable Care Act (ACA), all Americans must have healthcare insurance by January 2014 or face financial penalties.



As a result of this and other healthcare reform that’s continuing to evolve, customers will have increased options to purchase healthcare insurance on their own and not have to participate in a company-sponsored plan. Insurers that traditionally considered employers and physicians as their customers will now need to compete for consumers’ business. In this webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics and Tom Hoffman, executive business editor at 1to1 Media will discuss:


How the ACA impacts the customer experience as customer expectations change

Techniques that healthcare insurers can use to deliver relevant messaging and offers

Steps that insurers can take to meet customers’ expectations for exceptional service and care


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People