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The State of Global Contact Centers

When it comes to delivering a great customer experience global organizations must not only understand geographical nuances like privacy laws and channel preferences of each locale, they must also have a comprehensive readiness plan in place that includes dedicating the necessary resources, establishing training initiatives, and creating expansion plans. This infographic highlights organizations' readiness levels for deploying a global contact center strategy. 

Posted with permission from 1to1 Media, 2014.