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Customer Experience Trends for 2016

Great customer experiences have become a top priority for business leaders. And for good reason: Excellent customer experience correlates with revenue growth. Delivering an exceptional customer experience means understanding your customers’ needs and expectations. As companies race to gain a competitive advantage, here’s a preview of the trends that are driving customer experience initiatives for 2016 and beyond.

Posted with permission from 1to1 Media, 2015.​​