eNewsletter Archive

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2017 | 2016 | 2015  | 2014


This month, TeleTech's Dialogue eNewsletter looks at research that reveals what matters most to customers, and we explore what industry analysts are saying about the ever-changing customer experience environment to discover what's next in the customer experience evolution. Learn how businesses can adjust their customer experience initiatives to better align with customers' needs.

View December 2015 Issue


This month, TeleTech's Dialogue eNewsletter features advances in marketing technlogy to create opportunities for marketers in specific industrys to forge stronger relationships with customers. Also featured is the new e-book, The Rise of the Technology-Enabled Marketer.

View November 2015 Issue


This month, TeleTech's Dialogue eNewsletter provides a preview of Drivers, a new book produced by TeleTech Consulting, and looks at the steps your company leaders can take to create an effective strategy, deliver cultural change, and ultimately drive results.

View October 2015 Issue


Before companies make the leap to the cloud, it's important that they take the time to truly understand everything that the latest technologies have to offer. This month, TeleTech's Dialogue eNewsletter takes a close look at the latest and greatest benefits of cloud technology, and explores how it can help strengthen the bottom line.

View September 2015 Issue


CRM technologies have come a long way since they were first introduced 30 years ago. In this issue of Dialogue, learn how the latest advancements can help you improve engagement and drive higher conversion rates across the entire customer lifecycle.

View August 2015 Issue


According to IDC, 80 percent of customer data is wasted by businesses. In this issue of Dialogue, learn how to turn your mountains of customer data into actionable insights that drive growth.

View July 2015 Issue


Did you know that U.S. brands are losing $41 billion a year as a result of poor customer service? In this issue of Dialogue, learn how making key improvements to your service organization can keep your customers happy – and spending.

View June 2105 Issue


Top brands, including Gap, IKEA, and Walmart, have started to raise wages in the hopes of improving employee engagement and driving exceptional customer service. But, elevating pay is just one piece of the puzzle. In this issue of Dialogue, learn about all the obstacles facing employee engagement, and discover tips for overcoming them.

View May 2015 Issue


According to Gartner, 89 percent of marketers expect to compete primarily on the basis of customer experience by 2016. To be successful, they must have the right tools, processes, and strategies in place. In this issue of Dialogue, discover how the latest advancements in marketing can help marketers meet the future expectations of their customers.

View April 2015 Issue


Healthcare is truly at the intersection of humanity and technology. Every day, new ideas and innovations make it possible for payers and providers to better people’s lives. In this month's issue of Dialogue, learn how some of these same advancements are helping healthcare companies fortify their member and patient experiences and beat out the growing competition.

View March 2015 Issue


Business leaders are racing to provide their customers with the seamless experiences they crave. Those who are successful at anticipating and responding to customer inquiries across channels will be rewarded with a strong bottom line. In this month's issue of Dialogue, discover everything you need to know to jumpstart your omnichannel strategy this year.

View February 2015 Issue


In the new year, customers will increasingly rely on digital channels to interact with brands, evaluate products and make final purchase decisions. In this month's issue of Dialogue, discover the strategies and technologies that will enable retailers to support customers’ rising digital expectations into the future.

View January 2015 Issue



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People