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This month the TeleTech Dialogue takes a look at how to balance human interaction with automation as AI takes hold in business. Also freatured are what we can expect from the rise of message apps and chatbots and a closer look at humans in the digital world. Finally see how 72% of consumers have used a shared, collaborative, or on-demand online service in this month's infographic.
This month the TeleTech Dialogue takes a look at the four traits of a transformational leader in the featured eBook. Also featured are the 6 steps to customer wow, a look at Godiva's Sweet Success and how 76% of customers view customer service as a true test of how much a company values them.
In the March version of the TeleTech Dialogue we take a look at how to fight back against customer confusion with content moderation strategies and how to balance the benefits and challenges associated with job repatriation. Customer experience leader Brian Solis explains why the future of business is experiential and through the lens of satirical cartoons we take a look ahead at 2017.
In the February issue of TeleTech's Dialogue, read about 8 killer ways to use analytics to increase revenue, see what it takes to create more simple customer experiences, and learn how small, human gestures can go miles with your customers.
In the January issue of TeleTech's Dialogue we meet the biggest threat to your CX, Captain Chaos. We also take a look at how to turn costs into sales and get a look at a webinar on the future of CX and where it's headed. Finally, in celebration of the new year we have released a 2017 calendar full of customer experience comics and conundrums.