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eNewsletter Archive

Click here to sign up for our monthly eNewsletter, or view the archived editions below.

2016 | 2015  | 2014

 

This month, TeleTech's Dialogue eNewsletter takes a look at the seven ways to catch the eye of your holiday shoppers, how to build momentum around your omnichannel program and take a look at how to schedule an operational assessment. Also, take a look at how 45% of the fastest-growing comapnies in the world will "employ" more smart machines and virtual assistants that people by 2018.

View July 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter takes a look at how to use digital mediums to resonate with customers and tells you how describing a great customer experience can get you a free copy of Don Peppers' latest eBook. Finally, take a look at the 5 Customer Experience Metrics to Track and why only 14% of customer respondents described themselves as extremely motivated at work.

View July 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter takes a look at Turbocharging Operational Transitions which displays how customer experience is the competitive differentiator that can separate the industry leaders from hopefuls. We are also introducing our Customer Experience 'Moments of Wow' campaign and want to hear from you about your memorable experiences! Lastly, take a look at why 45% of customers abandon an online transaction and why 90% of customers would stop doing business if they're frustrated with the experience.

View June 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter introduces A Passport to a Better Customer Experience Journey which explains how to better understand how to better understand and better replicarte a good customer journey. Learn the importance taking time to create journey maps, no matter how many there are to do. Learn why 45% of customers will abandon their online transaction if their questions aren't addressed quickly and why 17% of people would stop doing business with a company without a strong digital presence.

View May 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter takes a look at how to win with your cutomers by looking for partners in the eBook "From Price to Value". Learn how answering "why" helps you get better results and why 74% of customers use three or more channels of support. You'll also get a first look at Don Pepper's newest book Customer Experience: What, How and Why Now.

View April 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter looks at the 5 ways next-gen cloud computing can elevate the CX. Learn how to tell if your employees are actually engaged in what they're doing. Get a better understanding of the variety of benefits cloud contact centers can provide and why over 28% of customers choose to use a moible opp over a mobile-optimized website.

View March 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter looks at the ways businesses can focus and improve on customer experience in ways that best reflect what customers want.Learn the importance of asking the question, "Why?" through the e-book, Ask Why?, the experience areas that really matter to customers, lessons learned from CEOs, and how over 74% of over-performing companies create customer experiences based on data.

View February 2016 Issue

 

This month, TeleTech's Dialogue eNewsletter takes a close look at the latest and greatest customer experience trends and zeros in on the ones that are driving customer engagement forward. The January Dialogue includes a close look at six technologies that will transform the customer experience in 2016, an overview of 10 deadly customer service sins to avoid this year, tips on how to create a customer-centric company culture, and a review of three trends that can help companies exceed customer expectations.

View January 2016 Issue