Success Begins at Home
Home-based associates represent the future of the contact center.
To compete today, you’ve got to be flexible. This holds true even in the contact center world. Large physical structures, while still prevalent, are ceding ground to more flexible home-based associate models. In fact, research proves that the work-at-home workforce is growing four times faster than facilities-based associates. In this eBook, learn how making the move to an at-home associate model can benefit your company. Discover:
Research about who uses home-based associates and why, and the projected growth of the market
The workforce management and productivity pay-offs of adding at-home associates
How a flexible model impacts satisfaction and other customer experience areas
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