EBOOK

CX State of the Industry

Media and Entertainment

These days there are enough entertainment options—and devices to consume them with—to suit every preference. It also means the competition for viewers’ attention is incredibly high. Delivering excellent customer experiences is one of the few ways media companies can differentiate themselves from the pack.

Gain essential insights into the CX trends that are driving today’s media and entertainment industry and understand the top technology trends M&E companies are prioritizing to better serve their customers.

Download the eBook to discover:

  • Where media companies stand in utilizing customer experience as a differentiator
  • Examples of top CX performers in streaming media
  • Strategy ideas for engaging prospective media clients
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS