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From Price to Value
Delivering customer experience excellence in a new paradigm based on business outcomes
Research shows that by 2018, we are likely to see one out of three contracts based on business outcomes.1 But, what does that mean, and what are the benefits?
In the past, businesses would base the value of their vendor relationships on how much they cost. Little attention was paid to the effect the relationship would have on the outcomes – whether that be bottom-line growth or the customer experience. Overtime, businesses began to realize that these types of partnerships can do more harm than good.
In this e-book, discover how entering into vendor relationships with financial and customer results top-of-mind will benefit your business. Learn:
Why new business realities require new thinking about vendor relationships.
What companies can do to reveal financial and customer experience benefits.
How companies can save millions by answering “why” questions.
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