From Price to Value

 

 

Delivering customer experience excellence in a new paradigm based on business outcomes

 

 

Research shows that by 2018, we are likely to see one out of three contracts based on business outcomes.1 But, what does that mean, and what are the benefits?

In the past, businesses would base the value of their vendor relationships on how much they cost. Little attention was paid to the effect the relationship would have on the outcomes – whether that be bottom-line growth or the customer experience. Overtime, businesses began to realize that these types of partnerships can do more harm than good.

In this e-book, discover how entering into vendor relationships with financial and customer results top-of-mind will benefit your business. Learn:

 

Why new business realities require new thinking about vendor relationships.

What companies can do to reveal financial and customer experience benefits.

How companies can save millions by answering “why” questions.

Source: Gartner
 

Get eBook:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS