Making the Grade

How to convert a Contact Center Into an Insight Center

Did you know that 40% of contact centers don’t have data analysis tools? Those that do might still be lacking full insight into their customers’ behaviors and preferences. That can make it hard for brands to deliver the personalized and engaging experiences that today’s customers crave.

In this eBook, learn how the latest analytics tools and strategies can help you create an A+ experience for your customers.

Discover:

Tips for selecting the right tools for your business

Four steps for closing the gaps on data insights

A look at the impact analytics can have on the customer experience

Download eBook

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Omnichannel Demonstration Environment Allows Clients to Rapidly Test, Iterate and Improve
TeleTech Opens New Humanify Customer Engagement Center in Temple, Texas
Center Opening Marks Expansion into Third New Market This Year
NEWS
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