To Bot or Not to Bot

 

 

How to balance human interaction with automation as AI takes hold in business

 

 

By 2020, a customer will manage 85% of their relationship with an enterprise without interacting with a human1. As new AI technologies – messaging apps, bots, and the like – continue to enter the customer experience space, that percentage will only rise.

But, just because you can automate something, doesn’t mean you necessarily should. There’s still a lot to be said for the empathy and authentic conversations that come with human-to-human interactions.

This eBook offers insight into how to strike a balance between automation and human interactions in the customer experience ecosystem.

Discover:

 

Which interactions are best suited for automation, and which require a human touch

How automation can exceed customer expectations while reducing costs

What you can do to integrate automation into your business

1Gartner
 

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SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

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9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
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