Ask Why: The Secret to Turbocharging Contact Center Performance

 

 

There is an evolution happening in the contact center. Companies are moving away from simply handling volume efficiently and are beginning to focus in on the question “why?”

 

 

Why are your customers contacting you? Why was the interaction escalated? Why did your customer’s issue go unresolved? Why…?

In this eBook, learn how answering the “why” questions hidden in your contact center data can help you transform your contact center from an old-fashioned cost center into a value-added part of your business.

Discover:

 

Four ways to find the answers to all those “why” questions

Insight into how new customer and channel challenges will impact the customer experience

A look at how contact center data can help drive financial outcomes

 

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SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

CONTACT US:

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
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