6 Disruptive Technologies That Will Transform the Customer Experience in 2016



Advanced technologies are helping to deliver simplified and improved customer experiences. 



According to Gartner, nearly 89 percent of executives believe that customer experience will be their primary basis for competition this year. Learning how to harness the power of cutting-edge customer experience technologies will help these brands rise to the top as the marketplace continues to heat up.

In this eBook, learn about the disruptive technologies that hold the promise of taking the customer experience to the next level in 2016. They include:


Smarter algorithms

Virtual reality video

Voice recognition

Ad blockers and native advertising

Customer data security

Partner ecosystems


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