2017

Holiday Retail Survival Guide

 
 

eBook

 

What retailers need to know about the modern shopper

Holiday shopping is in transition. Black Friday and Cyber Monday have merged into a months-long marathon of deals. It’s an exhausting run up the end of the year that seems to start earlier each year. Fear not, retailers. Here is a survival guide with tips on how to think differently, engage shoppers, and outlast competitors in all channels.

Discover:

  • Why multichannel customers spend more
  • How webrooming is overtaking showrooming
  • How to successfully hire and engage a remote team of employees
  • Why real-time information is a must
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

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TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Omnichannel Demonstration Environment Allows Clients to Rapidly Test, Iterate and Improve
TeleTech Opens New Humanify Customer Engagement Center in Temple, Texas
Center Opening Marks Expansion into Third New Market This Year
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