You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux with commentary from Elizabeth Glagowski.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

About The CX Pod

Jeff Marcoux

Vice President, Product Marketing & Customer Experience Solutions

Jeff Marcoux is Vice President of Product Marketing & Customer Experience Solutions at TeleTech, focused on helping brands deliver experiences that reflect the very best of humanity. He believes that every touchpoint with a customer is a marketing experience — from marketing to sales to customer service. Jeff is a marketing growth hacker, CX evangelist, Martech expert, and brings entrepreneurial innovation to a big tech world. Additionally, Marcoux is a prominent customer experience and marketing speaker, and an adjunct professor of marketing for UC Irvine & Oregon State University.

 

 

Elizabeth Glagowski

Editor-in-Chief, Customer Strategist Journal

Liz Glagowski is the Editor-in-Chief of the Customer Strategist Journal, the go-to resource for customer-focused executives. She has been immersed in the CX discipline for nearly 20 years, covering the industry for 1to1 Media, Peppers & Rogers Group, and now TeleTech. She is also an adjunct instructor of journalism at Southern Connecticut State University, with a focus on digital.

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS