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Customer Strategist Journal
Retail and eCommerce
4 Retail Bad Habits to Break
How Valuable Is a Loyalty Program?
Media
Frank Underwood Serves Up Loyalty Lessons
Travel and Hospitality
Tapping Into the Technology of Us
What Makes a Great Customer-Centric Leader?
Technology
Leadership in the e-Social World
Why Should B2C Companies Have All the Fun?
Payers
Next-Gen learning and development in action
A Better Healthcare Workforce = Better Business
World: Europe, Middle East, and Africa
A Tale of Two MVNOs
Communication
MVNO: Is it worth going in?
Vodafone Realigns Employee Mindset to Revolutionize Retail Service
5 Customer Analytics Benefits for senior management to optimize enterprisewide
Five Ways to Build Effective B2B Sales Teams
Four Traits of Customer-Centric Leaders
A Check-Up on Customer Centricity: 2012 vs. 2014