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Customer Strategist Journal
Change the Voice of Customer Conversation in the Contact Center
Retail and eCommerce
Add Some Mystery to Your Business
Real-time Marketing Is Only the Beginning
Lessons Learned From Hands-On CEOs
Media
Streaming Data Opens the Door to New Customer Insights
Automotive
Safelite AutoGlass Gives Data Insight a Seat at the Table
Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
Insurance
What Drives Customer Satisfaction During Insurance Claims Process?
One Week to Better Employee Coaching
Never Stop Learning: Employee Coaching Insights
Customer Centricity Comes Into Focus
When Customers Come First, Business Benefits Follow
What’s Next in the CX Evolution?
Technology
Don’t Stop at Journey Maps
Government and Public Sector
Everyone's a Customer
Uncover the Financial Value of Customer Experience