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Customer Strategist Journal
Service is sexy
The AI Divide
Overcoming Voice Assistant Relationship Roadblocks
Technology
How Blockchain Will Upend the Customer Experience
VOC Finds Its Voice
Fly Fishing in the Big Data Lake
Taking the Bias Out of AI
11 Ways to Wow Your Contact Center Employees
Providers
Removing White Noise From the Patient Experience
Mind Versus Tech in a New Digital Era
AI Needs a Code of Ethics
Experience Innovation the Talk of CES
Communication
The Rise of the Telcobot
Brewing a Turnaround at DAVIDsTEA
Trust & Safety
To Catch a Fraudster
Customer Strategist Journal Summer 2017 photo credits