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Customer Strategist Journal
Travel and Hospitality
Navigate travel’s peak season by focusing on CX
How are brands using AI to improve customer experience?
What zombies taught me about CX's future potential
Payers
Payers reflect on an award-winning open enrollment season
How to approach voice channel optimization in a digital-first world
Changing the CX game: TTEC celebrates 40 years of innovation around customers
Retail and eCommerce
Fun, fans, and customer focus disrupt luxury retail
Gaming
4 signs your brand needs a partner to help level-up player experience
Sales team falling short? Ditch these old-school team building methods
Government and Public Sector
4 ways to create a winning customer journey for tolling and transportation
Providers
Teladoc Health Q&A: How one side of the CX coin shines the other
Retailers look to the future, and see opportunities
It’s time to embrace wage increases and efficiencies (your customers will thank you for it)
There is such a thing as a 'sure thing' when it comes to customers
High-tech goes all-in on contact center cloud
A 4-step guide to federal government CX improvements