Customer Experience Mindset Resource Center
Most business leaders have a vision for improving the customer experience, and a plan for how to get there. They outline all the tools that they think they’ll need to make the vision a reality — from new technologies and analytics to systems and operations.
But, the truth is, unless the entire organization is aligned around the same vision, bringing it to life will prove to be impossible.
That's where our Vision to Results framework comes in. Designed by TeleTech Consulting, the framework is aimed at helping business leaders transform their organizations into brands that win the hearts of customers — across every channel, every time.
Drivers: A Story of Transformational Change
To help make the transformation easy, we produced a new book, "Drivers: A Story of Transformational Change". Download your complimentary chapters to get started on your journey towards organizational alignment and customer experience excellence.
Purchase the entire book to learn where the journey can lead. Available from the Apple Store or as a hard copy or e-book from Amazon at promotional launch prices:
Vision to Results Resources
Tools to help you create an effective alignment strategy, deliver an exceptional customer experience, and ultimately drive growth.
Vision to Results App
Business leaders today need to transform their organizations into brands that win the trust and loyalty of their customers. Most leaders have a vision for their business and a plan for how to get there. The challenge is making it happen. TeleTech's new "Vision to Results" leadership app, based on a formula that has been used in leading global companies, is designed to help leaders with essential tips and thought-provoking coaching questions to drive the results they seek.
Exceptional vs. Average:
What Top Leaders Do Best
Advances in technology and rising customer expectations are upending what has been "business as usual." To help make sense of it all, employees are turning to their organizational leaders for guidance. In this white paper, learn how our Vision to Results framework helps leaders handle the change and position their organizations for future success. Discover:
Research findings that reveal the common strengths and weaknesses facing leaders
Twelve leadership drivers that help organizations move from vision to results
Examples of what exceptional leaders are doing differently
CUSTOMER STRATEGIST JOURNAL
Nine Leadership Behaviors
that Drive Customer Loyalty
With so much focus on technologies and tools to influence engagement and loyalty, it's important to step back and remember that human connection plays the biggest role in driving customer loyalty. And it must start from the top, with leadership vision and commitment to enable employees to provide outstanding experiences systematically and consistently. Discover how business leaders can create an environment where customer loyalty can easily grow.
Growing Employee Engagement to Boost NPS
Learn how a mindset shift empowered Vodafone to revolutionize its retail service and how we:
Rolled out the program to nearly 5,000 employees in more than 17 countries
Created a consistent, branded customer experience across 15,000 stores worldwide
Helped increase their NPS 22% in just three months
Meet the team behind the transformation in "drivers". From Alex the CEO to Scott his driver, everyone had a role to play in turning their business around.
Strategy execution made easy.