TeleTech Blog

Work Smarter, Not Harder with Sales Outsourcing


Sales outsourcing is a great opportunity to augment your sales team and grow your business. Yet organizational leaders are often reluctant to outsource any of their sales capabilities, since these disciplines are looked upon as core competencies. Relinquishing any degree of control over an aspect of sales can be tough, particularly when sales leaders are on the hook for hitting performance goals.

In other cases, there’s a fear of the unknown. Business leaders, for example, have a hard time envisioning another company representing their brand well. Leadership feels they need to manage and control the customer experience. Yet despite these concerns, there are numerous business and operational advantages to outsourcing sales activities.

What outsourcing can do for your company

Buyers may have access to more information than ever, but knowledgeable sales professionals are still needed to answer questions and provide a human touch when an automated or self-service system isn’t enough.

Also, many sales organizations struggle with poor conversion rates of qualified leads, and protracted sales cycles, along with a lack of product or vertical industry expertise within the sales organization. Consider that nearly two out of five (37 percent) sales reps fail to make their quotas, according to CSO Insights. While there are a number of reasons for these shortcomings, the findings underscore rich opportunities for using outsourced sales resources to strengthen operational and business results.

In our experience, companies can benefit from sales outsourcing in four ways:

1. Targeting new or underserved markets

Small, mid-market, and even enterprise companies are often stretched when it comes to having the right number of salespeople to cover different territories and vertical industries. In addition, companies often have numerous business leads available to them that they’re unable to pursue due to resource constraints.

Outsourced sales resources can focus specifically on developing vertical or geographic markets that require greater attention. Meanwhile, companies can also use an outsourced sales team to test new approaches to sales and product positioning. From there, the results can be analyzed and fine-tuned before being extended to a larger base of customers and prospects.

2. Leapfrogging existing technology constraints

Investing in the latest tools is one thing. Having the knowledge and expertise to leverage those tools is another. It’s not just about having the tools, it’s about knowing how to get the most value out of them, which is why you need experts.

Companies can achieve time-to-market benefits by outsourcing to a partner that has built and maintains state-of-the-art data and technology environments. For example, companies can benefit from the use of an outsourced partner’s analytics tools. Data science and analytics platforms can help salespeople determine the best time to call a customer or to extend an offer, among other actions. Also, artificial intelligence combined with analytics can help sales leaders analyze thousands of data points to gain a deeper understanding of prospect needs and employee performance issues to take corrective actions that can strengthen operational and business results.

3. Breaking out of silos

Outsourcing allows companies to manage to outcomes in a more direct way than can be sometimes done in an internal sales organization. The reality is many teams operate in a silo. Most internal sales teams, for instance, don’t regularly collaborate with marketing or other departments. Additionally, each team may not approach issues holistically and instead maintains a laser focus on departmental tasks. An external team is better positioned to work cross-functionally within an organization. An outsourcer may also be able to work with shorter timeframes that are difficult to accomplish internally.

4. Supporting new product rollouts

One of the greatest advantages to outsourcing is that it can allow a company to use an outsourcing partner as a sandbox environment to test out new campaigns and promotions.

For example, a technology company partnered with us to call customers and prospects about new products it’s testing. The company then analyzes the results and determines whether or not to launch the product into the market or make revisions based on feedback it has received. In some cases, we help to assess how a product is being received in the market, determine an effective price point, and evaluate what the sales cycle is going to look like for that product.

Find out more about how to reap the benefits of outsourcing sales in addition to gaining case studies, data points, and customer stories in the TeleTech white paper, “10 Ways to Transform Your Business with Sales Outsourcing.”

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Omnichannel Demonstration Environment Allows Clients to Rapidly Test, Iterate and Improve
TeleTech Opens New Humanify Customer Engagement Center in Temple, Texas
Center Opening Marks Expansion into Third New Market This Year
NEWS
NEWS