Customer Experience Today and Tomorrow
According to an infographic by Temkin Group, 62 percent of large companies have goals to become customer experience leaders within three years. In order to help these companies achieve this goal, the Temkin Group outlines four customer experience core competencies. These core competencies, including purposeful leadership, compelling brand values, customer connectedness, and employee engagement, ultimately serve as a guide for companies looking to build and sustain customer experience differentiation. In the infographic below, learn more about the effects these competencies can have on turning your laggards into promoters.
This infographic was created by Temkin Group, and this article summarizes some of its contents. The original infographic is here.