TeleTech Blog

Customer Experience Today and Tomorrow

Research shows that promoters – customers who are most likely to recommend your company – are 5.2 times more likely to make additional purchases from your company. In response, companies are investing in the customer experience to differentiate their offerings and keep their most valuable customers spending. Yet, without the right processes in place, many of these companies will struggle to realize all the benefits associated with stellar customer experience offerings.
According to an infographic by Temkin Group, 62 percent of large companies have goals to become customer experience leaders within three years. In order to help these companies achieve this goal, the Temkin Group outlines four customer experience core competencies. These core competencies, including purposeful leadership, compelling brand values, customer connectedness, and employee engagement, ultimately serve as a guide for companies looking to build and sustain customer experience differentiation. In the infographic below, learn more about the effects these competencies can have on turning your laggards into promoters.

Customer Experience Today and Tomorrow  

This infographic was created by Temkin Group, and this article summarizes some of its contents. The original infographic is here.


TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People