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Jeniffer Walsh - Director, Process Improvement
Articles by this author
Four Ways to Unlock Sales Opportunities in Service Interactions
December 2, 2016
Let’s face it: consumers are immune to fliers, telemarketing calls, and emails that go straight to their junk folders. Instead of overspending on marketing and sales budgets, some companies...
A Simple Operational Assessment Can Lead to Dramatic Results
June 6, 2016
If your company is a retailer, a bank, or operates in any number of vertical industries, chances are that your expertise isn’t focused on operating contact centers or delivering advanced...