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Ray Klostermann, Chief Rocketeer of RocketShip CX, a TeleTech Company
Articles by this author
3 Ways Contact Centers are Shooting Themselves in the Foot
June 22, 2017
Superior customer experiences that are simple, fun, personalized, and actionable are one of the few ways companies can differentiate their brand and retain customers. Yet, in many cases, companies...
Three Trends Transforming Companies’ Go-to-Market Strategies
April 20, 2016
In the past, client sales strategy was straightforward: Companies tailored their value propositions according to the needs of a target market. But it’s not so simple anymore. Buyers today...