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As the year draws to a close, many travel and hospitality brands are reflecting on the last 12 months and thinking about ways they can improve customer experience (CX) in 2024.There’s no...
Customer support associates have a hard job, and it’s only getting harder as customers’ expectations continue to increase (rightly so, by the way). The turnover rate for contact center...
Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...
Not every company needs an outsourcing partner. As a customer experience (CX) outsourcing organization , this seems like an antithetical statement. But with a track record of having developed and...
Workplaces should be solely designed for completing assignments and work-related conversations, right? Before answering, consider these findings: A Relationships @Work study by LinkedIn ...
Superior customer experiences that are simple, fun, personalized, and actionable are one of the few ways companies can differentiate their brand and retain customers. Yet, in many cases, companies...
The belief that companies must “delight” their customers has become so ingrained in business practices that companies rarely question it. But how often do consumers patronize a company...
When it comes to managing Average Handle Time (AHT) in any contact center, there are countless articles on how to reduce, optimize, and measure the time spent engaging with a current or prospective...
Millennials, people born between 1980 and 2000, have become the largest generation, now numbering 83.1 million and representing more than one-quarter of the nation’s population,...
In the past, client sales strategy was straightforward: Companies tailored their value propositions according to the needs of a target market. But it’s not so simple anymore. Buyers today...