Customer Strategist Journal
Developing a Strong e-Social Ethos
Meet Today’s Social Customer
How Does Your Social Strategy Stack Up?
Empowering Customers to Become Evangelists
The C-Level Executive’s Greatest Asset: Information
Creating a Data-Driven Loyalty Strategy
Get Better Insight Faster
Rightsizing Bank Staff Leads to Customer-Centric Growth
A Segmentation Framework That Works
“Big Data” and Evidence-Based Management
Applying Customer Analytics for Business Success
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
The Art and Science of Customer Experience Management
Customers Speak Volumes. Are You Listening?
Read press release
Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design AcumenRead press release
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