NPS® Innovation | Overview

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Companies everywhere are turning to Net Promoter® methodology to guide their customer loyalty initiatives and to design voice of the customer strategies. TeleTech has entered into an exclusive relationship with Satmetrix®, the co-developer of the Net Promoter ScoreTM (NPS®) to offer solutions that help companies turn these strategies into action.

Together, Satmetrix and TeleTech deliver holistic solutions that help companies put operational approaches and the most highly adopted loyalty metric behind their customer experience improvement strategies. Through this exclusive relationship, TeleTech is the only global outsourcing provider with the Satmetrix Net Promoter product suite available within its customer experience solutions.

Explore a library of multimedia resources, case studies, and white papers on Net Promoter

Learn more about TeleTech's Net Promoter Accelerator

Learn more about Satmetrix University Net Promoter courses

Net Promoter and NPS are registered trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is a trademark of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.