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TeleTech Positioned As a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Sixth Consecutive Year
Position Based on TeleTech's Completeness of Vision and Ability to Execute; Comprehensive Managed Services Platform Helps Clients Transform Into Customer Experience Leaders
"For the sixth straight year,
According to the report, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share, and solid references for CM contact center BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions. The CM contact center BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience."