Article

TeleTech Announces Third Quarter 2017 Financial Results

 

REVISED
 
Raises Outlook for Full Year 2017 Revenue and Operating Income
Acquires Digital Customer Experience Company, Motif, Inc.
Substantially Completes Connextions Integration
Signed $114 Million in New Business
Revenue of $359 Million ($356 Million Non-GAAP AHFS/WD);
Operating Income of $15.8 Million, or 4.4 Percent of Revenue
($22.8 Million, or 6.4 Percent Non-GAAP AHFS/WD);
Fully Diluted EPS of 32 Cents (34 Cents Non-GAAP)
 
 

DENVER, Nov. 8, 2017 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, today announced financial results for the third quarter ended September 30, 2017.

"We are pleased to report another productive quarter with strong bookings, revenue, and operating income in line with our expectations," commented Ken Tuchman, chairman and chief executive officer of TeleTech. "Highlights include this month's completion of the strategic acquisition of trust and safety, community moderation company, Motif, Inc., and record third quarter bookings in our Customer Technology Services segment, including significant demand for cloud-based solutions. In addition, we completed the majority of the Connextions integration and made the necessary investments to prepare for a strong seasonal fourth quarter. Excluding the financial impact of the seasonal ramp initiatives, our third quarter operating income continued to expand and set the stage for a record high fourth quarter and our improved full year outlook."

Tuchman continued, "Through our digitally-enabled Humanify™ Customer Engagement as a Service offering, we are helping clients design and deliver captivating customer experiences at scale within or across any channel at the highest total value delivered. As services become an increasingly important differentiator for customers, our ability to weave strategy, insights, technology and operations together to deliver seamless, frictionless and personalized experiences continues to drive our growth and unique position in the market." 

THIRD QUARTER 2017 FINANCIAL HIGHLIGHTS

GAAP - In accordance with Generally Accepted Accounting Principles.

Non-GAAP AHFS/WD (Excluding Assets Held for Sale and Wind-down) - As discussed below and shown in the attached reconciliation table, the definition of Non-GAAP AHFS/WD excludes from revenue and operating income i) assets held for sale and wind-down, and ii) impairment, restructuring and integration charges.

Revenue

  • Third quarter 2017 GAAP revenue increased 14.8 percent to $359 million compared to $312.8 million in the prior year period. Inorganic revenue growth was 13.9 percent.
  • Non-GAAP AHFS/WD revenue increased 16.9 percent to $356 million over the prior year period. Inorganic revenue growth was 14.3 percent.

Income from Operations

  • Third quarter 2017 GAAP income from operations was $15.8 million, or 4.4 percent of revenue, compared to $12.5 million, or 4.0 percent of revenue in the third quarter 2016.
  • Non-GAAP AHFS/WD income from operations was $22.8 million or 6.4 percent of adjusted revenue versus $22.7 million or 7.5 percent in the prior year.

Earnings Per Share

  • Third quarter 2017 GAAP fully diluted earnings per share attributable to TeleTech shareholders was 32 cents compared to 24 cents in the same period last year.
  • Non-GAAP fully diluted earnings per share attributable to TeleTech shareholders was 34 cents versus 39 cents in the prior year.

Bookings

  • During the third quarter 2017, TeleTech signed an estimated $114 million in annualized contract value revenue from new and existing client relationships. The third quarter bookings mix was diversified across all verticals with 91 percent from existing clients and 17 percent from outside of the United States.

STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, DIVIDENDS, AND INVESTMENTS

  • As of September 30, 2017, TeleTech had cash and cash equivalents of $79 million and $271 million of total debt, resulting in a net debt position of $192 million.
  • As of September 30, 2017, TeleTech had approximately $390 million of additional borrowing capacity available under its revolving credit facility.
  • Cash flow from operations in the third quarter 2017 was $24.2 million compared to $55.8 million in the third quarter 2016.
  • Capital expenditures in the third quarter 2017 were $14.3 million compared to $11.1 million in the third quarter 2016.
  • Declared a 25-cent dividend per share, or $11.5 million, on September 21, 2017, which was paid on October 17, 2017 to shareholders of record on October 5, 2017. The dividend represented a 25 percent increase over the distribution paid in October 2016.

SEGMENT REPORTING & COMMENTARY

TeleTech reports financial results for the following four business segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS).  Financial highlights for the segments are provided below.

Customer Management Services (CMS) – Customer Experience Delivery Solutions

  • CMS third quarter 2017 revenue increased 24.0 percent to $277.4 million compared to $223.7 million in the year ago quarter. Inorganic revenue growth was 19.5 percent. Income from operations was $9.1 million or 3.3 percent of revenue compared to $12.3 million or 5.5 percent of revenue in the prior year.
  • Non-GAAP income from operations was $15.1 million or 5.4 percent of revenue. This compares to $15.8 million or 7.1 percent of revenue in the prior year.

Customer Growth Services (CGS) – Digitally-Enabled Revenue Growth Solutions

  • CGS third quarter 2017 revenue declined 12.7 percent to $30.8 million compared to $35.3 million in the year ago quarter. Income from operations was $1.6 million or 5.1 percent of revenue compared to $0.2 million or 0.5 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue declined 12.4 percent over the year ago period and income from operations was $1.7 million or 5.9 percent of adjusted revenue. This compares to $0.8 million or 2.5 percent of adjusted revenue in the prior year.

Customer Technology Services (CTS) – Hosted and Managed Technology Solutions

  • CTS third quarter 2017 revenue declined 5.5 percent to $34.6 million compared to $36.6 million in the year ago quarter. Income from operations was $4.2 million or 12.0 percent of revenue compared to $3.8 million or 10.3 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue increased 10.7 percent over the year ago period and income from operations was $4.2 million or 12.1 percent of adjusted revenue. This compares to $4.4 million or 14.1 percent of adjusted revenue in the prior year.

Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions

  • CSS third quarter 2017 revenue declined 5.7 percent to $16.3 million from $17.3 million in the year ago quarter. Income from operations was $0.9 million or 5.8 percent of revenue compared to an operating loss of $3.7 million or negative 21.3 percent of revenue in the prior year.
  • Non-GAAP AHFS/WD revenue declined 8.1 percent over the year ago period and income from operations was $1.8 million or 12.4 percent of adjusted revenue. This compares to operating income of $1.7 million or 10.6 percent of revenue in the prior year.

BUSINESS OUTLOOK

"We delivered on many fronts in the third quarter," commented Regina Paolillo, chief financial and administrative officer of TeleTech. "Our commitment to narrow our focus and improve our profitability is transforming our financial performance. In the third quarter, our bookings and revenue volumes increased as did our operating margin after excluding the ramp costs associated with increased fourth quarter seasonal volumes. Based on the additional seasonal volume, we now expect our full year 2017 revenue to grow approximately 15.1 percent and our operating income to grow 26.5 percent.  Additionally, we expect the acquisitions we have completed and the organic investments we have made to provide us the client base, solution portfolio, channels and geographic footprint to continue this top line growth and profitability into 2018."

Increased full year 2017 estimated revenue and operating income guidance for TeleTech which excludes i) assets held for sale and wind-down, and ii) impairment, restructuring and integration charges as follows:

Revenue - Revenue between $1.425 and $1.435 billion, up from $1.400 and $1.410 billion.

Operating Income Margin - Operating income margin remains unchanged in the range of 8.3 and 8.5 percent.

Capital Expenditures - Capital expenditures of 4.4 percent of revenue, down from 4.6 percent.

ABOUT TELETECH

TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering. Founded in 1982, the Company helps its clients acquire, retain, and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech's 49,500 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit TeleTech.com.

FORWARD-LOOKING STATEMENTS

Statements in this press release contain "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995, relating to our operations, expected financial position, results of operation, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance. We use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements.

We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from what is expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined but are not limited to factors discussed in the sections entitled "Risk Factors" included in TeleTech's filings with the US Securities and Exchange Commission (the "SEC"), including our most recent Annual Report on Form 10-K and subsequent quarterly financial reports on Form 10-Q. TeleTech's filings with the SEC are available in the "Investors" section of TeleTech's website, www.teletech.com and at the SEC's public website at www.sec.gov. Our forward-looking statements speak only as of the date of the press release and we undertake no obligation to update them, except as may be required by applicable laws.

Media Contact
Olivia Griner
303.397.8999

Investor Contact
Paul Miller
303.397.8641

TELETECH HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

 (Unaudited)

                   
                   
   

Three months ended

 

Nine months ended

 
   

 September 30,

 

 September 30,

 
   

2017

 

2016

 

2017

 

2016

 
                   

Revenue

$ 359,036

 

$ 312,796

 

$ 1,050,742

 

$ 930,311

 
                   

Operating Expenses:

               
 

Cost of services

275,548

 

233,541

 

797,450

 

691,649

 
 

Selling, general and administrative

45,167

 

40,628

 

132,372

 

130,902

 
 

Depreciation and amortization

16,515

 

16,811

 

47,273

 

51,761

 
 

Restructuring and integration charges, net

6,006

 

3,688

 

9,768

 

3,890

 
 

Impairment losses

-

 

5,602

 

-

 

5,602

 

           Total operating expenses

343,236

 

300,270

 

986,863

 

883,804

 
                   

Income From Operations

15,800

 

12,526

 

63,879

 

46,507

 
                   
 

Other income (expense)

1,846

 

(690)

 

(3,284)

 

(2,744)

 
                   

Income Before Income Taxes

17,646

 

11,836

 

60,595

 

43,763

 
                   
 

(Provision) Benefit for income taxes

(2,071)

 

813

 

(9,059)

 

(6,667)

 
                   

Net Income

15,575

 

12,649

 

51,536

 

37,096

 
                   
 

Net income attributable to noncontrolling interest

(806)

 

(1,198)

 

(2,828)

 

(2,804)

 
                   

Net Income Attributable to TeleTech Stockholders

$  14,769

 

$  11,451

 

$     48,708

 

$  34,292

 
                   

Net Income Per Share Attributable to TeleTech Stockholders

               
                   
 

Basic

$      0.32

 

$      0.24

 

$         1.06

 

$      0.72

 
                   
 

Diluted

$      0.32

 

$      0.24

 

$         1.05

 

$      0.71

 
                   
                   

Income From Operations Margin

4.4%

 

4.0%

 

6.1%

 

5.0%

 

Net Income Attributable to TeleTech Stockholders Margin

4.1%

 

3.7%

 

4.6%

 

3.7%

 

Effective Tax Rate

11.7%

 

(6.9)%

 

15.0%

 

15.2%

 
                   
                   

Weighted Average Shares Outstanding

               

  Basic

45,838

 

47,081

 

45,816

 

47,771

 

  Diluted

46,367

 

47,315

 

46,348

 

48,089

 

 

 

TELETECH HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(Unaudited)

                 
                 
   

Three months ended

 

Nine months ended

   

 September 30,

 

 September 30,

   

2017

 

2016

 

2017

 

2016

                 

Revenue:

               

Customer Management Services

 

$277,373

 

$223,664

 

$   798,508

 

$664,392

Customer Growth Services

 

30,829

 

35,301

 

96,890

 

105,713

Customer Technology Services

 

34,563

 

36,580

 

105,054

 

109,198

Customer Strategy Services

 

16,271

 

17,251

 

50,290

 

51,008

Total

 

$359,036

 

$312,796

 

$1,050,742

 

$930,311

                 

Income From Operations:

               

Customer Management Services

 

$    9,133

 

$  12,255

 

$     43,804

 

$  36,189

Customer Growth Services

 

1,564

 

161

 

6,295

 

4,138

Customer Technology Services

 

4,158

 

3,776

 

11,034

 

9,932

Customer Strategy Services

 

945

 

(3,666)

 

2,746

 

(3,752)

Total

 

$  15,800

 

$  12,526

 

$     63,879

 

$  46,507

 

 

TELETECH HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

         
   

 September 30,

 

 December 31, 

   

2017

 

2016

         
         

ASSETS

       

Current assets:

       

   Cash and cash equivalents

 

$           78,842

 

$           55,264

   Accounts receivable, net

 

304,493

 

300,808

   Other current assets

 

75,594

 

66,940

   Assets held for sale

 

9,279

 

10,715

      Total current assets

 

468,208

 

433,727

         

Property and equipment, net

 

162,361

 

151,037

Other assets

 

318,949

 

261,540

         

Total assets

 

$         949,518

 

$         846,304

         

LIABILITIES AND EQUITY

       

Total current liabilities

 

$         217,487

 

$         178,672

Liabilities held for sale

 

2,491

 

1,357

Other long-term liabilities

 

329,746

 

304,380

Total equity

 

399,794

 

361,895

         

Total liabilities and equity

 

$         949,518

 

$         846,304

 

 

TELETECH HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(Unaudited)

                 
   

Three months ended

 

Nine months ended

   

 September 30,

 

 September 30,

   

2017

 

2016

 

2017

 

2016

                 

Revenue

 

$ 359,036

 

$ 312,796

 

$ 1,050,742

 

$ 930,311

                 
                 

Reconciliation of EBIT & EBITDA:

               
                 

Net Income Attributable to TeleTech stockholders

 

$  14,769

 

$  11,451

 

$     48,708

 

$  34,292

Interest income

 

(899)

 

(397)

 

(2,020)

 

(826)

Interest expense

 

3,469

 

2,041

 

8,699

 

5,758

Provision (benefit) for income taxes

 

2,071

 

(813)

 

9,059

 

6,667

EBIT

 

$  19,410

 

$  12,282

 

$     64,446

 

$  45,891

                 

Depreciation and amortization

 

16,515

 

16,811

 

47,273

 

51,761

                 

EBITDA

 

$  35,925

 

$  29,093

 

$   111,719

 

$  97,652

                 
                 

Reconciliation of Free Cash Flow:

               
                 

Cash Flow From Operating Activities:

               

   Net income

 

$  15,575

 

$  12,649

 

$     51,536

 

$  37,096

   Adjustments to reconcile net income to net cash provided by operating activities:

               

          Depreciation and amortization

 

16,515

 

16,811

 

47,273

 

51,761

          Other

 

(7,902)

 

26,333

 

50,834

 

21,981

   Net cash provided by operating activities

 

24,188

 

55,793

 

149,643

 

110,838

                 

Less - Total Capital Expenditures

 

14,343

 

11,120

 

43,932

 

38,863

                 

Free Cash Flow

 

$    9,845

 

$  44,673

 

$   105,711

 

$  71,975

                 
                 

Reconciliation of Non-GAAP Income from Operations:

               
                 

Income from Operations

 

$  15,800

 

$  12,526

 

$     63,879

 

$  46,507

Restructuring and integration charges, net

 

6,006

 

3,688

 

9,768

 

3,890

Impairment losses

 

-

 

5,602

 

-

 

5,602

                 

Non-GAAP Income from Operations

 

$  21,806

 

$  21,816

 

$     73,647

 

$  55,999

                 

Non-GAAP Income from Operations Margin

 

6.1%

 

7.0%

 

7.0%

 

6.0%

                 
                 

Reconciliation of Non-GAAP EPS:

               
                 

Net Income Attributable to TeleTech stockholders

 

$  14,769

 

$  11,451

 

$     48,708

 

$  34,292

Add:  Asset impairment, restructuring and integration charges, net of related taxes

 

3,620

 

7,563

 

5,903

 

7,711

Add: Gain on dissolution of foreign subsidiary, net of related taxes

 

(1,891)

 

-

 

(1,891)

 

-

Add:  Estimated loss on assets held for sale, net of related taxes

 

-

 

4,208

 

1,907

 

4,208

Add:  Changes in acquisition contingent consideration, net of related taxes

 

-

 

(4,435)

 

-

 

(4,435)

Less:  Estimated gain on sale of business unit

 

(85)

 

-

 

(103)

 

-

Add:  Changes in valuation allowance and returns to provision adjustments

 

(801)

 

(530)

 

(2,200)

 

1,903

                 

 Non-GAAP Net Income Attributable to TeleTech stockholders

 

$  15,612

 

$  18,257

 

$     52,324

 

$  43,679

                 

    Diluted shares outstanding

 

46,367

 

47,315

 

46,348

 

48,089

                 

 Non-GAAP EPS Attributable to TeleTech stockholders

 

$0.34

 

$0.39

 

$1.13

 

$0.91

                 
                 

Reconciliation of Non-GAAP EBITDA:

               
                 

Net Income Attributable to TeleTech stockholders

 

$  14,769

 

$  11,451

 

$     48,708

 

$  34,292

   Interest income

 

(899)

 

(397)

 

(2,020)

 

(826)

   Interest expense

 

3,469

 

2,041

 

8,699

 

5,758

   Provision (benefit) for income taxes

 

2,071

 

(813)

 

9,059

 

6,667

   Depreciation and amortization

 

16,515

 

16,811

 

47,273

 

51,761

   Asset impairment, restructuring and integration charges

 

6,006

 

9,290

 

9,768

 

9,492

   Gain on dissolution of a foreign subsidiary

 

(3,160)

 

-

 

(3,160)

 

-

   Gain on sale of business unit

 

(141)

 

-

 

(171)

 

-

   Changes in acquisition contingent consideration

 

-

 

(4,567)

 

-

 

(4,567)

   Estimated loss of assets held for sale

 

-

 

5,300

 

3,178

 

5,300

   Equity-based compensation expenses

 

3,522

 

2,694

 

8,358

 

7,278

                 

 Non-GAAP EBITDA

 

$  42,152

 

$  41,810

 

$   129,692

 

$ 115,155

 

 

TELETECH HOLDINGS, INC.

                             

Non-GAAP AHFS/WD Reconciliation (Excluding Assets Held For Sale and Wind-down) & Year-over-Year (YoY) Growth Rate Comparison

U.S. Dollars in Thousands

                             

THIRD QUARTER

                         

(three months end, September 30, 2017)

                       
                             

Revenue

           

Operating Income

           
   

GAAP
Revenue

 

Non-GAAP
Revenue
Contribution
from
AHFS/WD

Non-GAAP
Revenue
(excluding
AHFS/WD)

     

GAAP
Operating
Income

Non-GAAP
Operating
Income
Adjustments

Non-
GAAP
Operating
Income

 

Non-GAAP
Operating
Income
Contribution
from AHFS/WD

Non-GAAP
Operating
Income
(excluding
AHFS/WD)

CMS

 

$    277,373

 

$                 -

$     277,373

 

CMS

 

$   9,133

$        5,972

$    15,105

 

$                    -

$              15,105

 

YoY Growth Rate:

24.0%

   

24.0%

   

Operating Margin:

3.3%

 

5.4%

   

5.4%

                             

CGS

 

$      30,829

 

$            1,236

$      29,593

 

CGS

 

$   1,564

$             -

$     1,564

 

$                 (181)

$               1,745

 

YoY Growth Rate:

-12.7%

   

-12.4%

   

Operating Margin:

5.1%

 

5.1%

   

5.9%

CTS

 

$      34,563

 

$                 -

$      34,563

 

CTS

 

$   4,158

$             -

$     4,158

 

$                   (34)

$               4,192

 

YoY Growth Rate:

-5.5%

   

10.7%

   

Operating Margin:

12.0%

 

12.0%

   

12.1%

CSS

 

$      16,271

 

$            1,830

$      14,441

 

CSS

 

$      945

$            34

$        979

 

$                 (807)

$               1,786

 

YoY Growth Rate:

-5.7%

   

-8.1%

   

Operating Margin:

5.8%

 

6.0%

   

12.4%

                             

Company (Consolidated)

$    359,036

 

$            3,066

$     355,970

 

Company (Consolidated)

$  15,800

$        6,006

$    21,806

 

$               (1,022)

$              22,828

 

YoY Growth Rate:

14.8%

   

16.9%

   

Operating Margin:

4.4%

 

6.1%

   

6.4%

                             
                             

Segments Defined:

CMS (Customer Management Services), CGS (Customer Growth Services), 

   
   

CTS (Customer Technology Services), CSS (Customer Strategy Services)

   
                             

Non-GAAP AHFS/WD Defined:

Excludes from revenue and operating income i) assets held for sale and wind-down, and ii) restructuring charges.

     
                             
                             
                             

TELETECH HOLDINGS, INC.

                             

Non-GAAP AHFS/WD Reconciliation (Excluding Assets Held For Sale and Wind-down) & Year-over-Year (YoY) Growth Rate Comparison

U.S. Dollars in Thousands

                             

THIRD QUARTER

                         

(nine months end, September 30, 2017)

                       
                             

Revenue

           

Operating Income

           
   

GAAP
Revenue

 

Non-GAAP
Revenue
Contribution
from
AHFS/WD

Non-GAAP
Revenue
(excluding
AHFS/WD)

     

GAAP
Operating
Income

Non-GAAP
Operating
Income
Adjustments

Non-
GAAP
Operating
Income

 

Non-GAAP
Operating
Income
Contribution
from AHFS/WD

Non-GAAP
Operating
Income
(excluding
AHFS/WD)

CMS

 

$    798,508

 

$                 -

$     798,508

 

CMS

 

$  43,804

$        9,557

$    53,361

 

$                    -

$              53,361

 

YoY Growth Rate:

20.2%

   

20.2%

   

Operating Margin:

5.5%

 

6.7%

   

6.7%

                             

CGS

 

$      96,890

 

$            3,515

$      93,375

 

CGS

 

$   6,295

$             -

$     6,295

 

$                 (442)

$               6,737

 

YoY Growth Rate:

-8.3%

   

-7.8%

   

Operating Margin:

6.5%

 

6.5%

   

7.2%

CTS

 

$    105,054

 

$            6,780

$      98,274

 

CTS

 

$  11,034

$          177

$    11,211

 

$                  528

$              10,683

 

YoY Growth Rate:

-3.8%

   

4.6%

   

Operating Margin:

10.5%

 

10.7%

   

10.9%

CSS

 

$      50,290

 

$            6,317

$      43,973

 

CSS

 

$   2,746

$            34

$     2,780

 

$              (1,460)

$               4,240

 

YoY Growth Rate:

-1.4%

   

-2.6%

   

Operating Margin:

5.5%

 

5.5%

   

9.6%

                             

Company (Consolidated)

$ 1,050,742

 

$          16,612

$  1,034,130

 

Company (Consolidated)

$  63,879

$        9,768

$    73,647

 

$              (1,374)

$              75,021

 

YoY Growth Rate:

12.9%

   

14.3%

   

Operating Margin:

6.1%

 

7.0%

   

7.3%

                             
                             

Segments Defined:

CMS (Customer Management Services), CGS (Customer Growth Services), 

   
   

CTS (Customer Technology Services), CSS (Customer Strategy Services)

   
                             

Non-GAAP AHFS/WD Defined:

Excludes from revenue and operating income i) assets held for sale and wind-down, and ii) restructuring charges.

     

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Third Quarter 2017 Financial Results
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Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
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