TeleTech Announces Second Quarter 2015 Financial Results

Second Quarter 2015 Results
Revenue Increased 5.0 Percent to $310.2 Million
(10.8 Percent or $327.5 Million on a Constant Currency Basis);
Operating Income was $23.4 Million, 7.5 Percent of Revenue (7.6 Percent Non-GAAP);
Fully Diluted EPS was 30 Cents (34 Cents Non-GAAP)
Signed $100 Million in New Business
Reaffirms Outlook for Full Year 2015 Revenue and Operating Income

DENVER, Aug. 5, 2015 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TeleTech), a leading global provider of customer experience, engagement and growth solutions, today announced financial results for the second quarter ended June 30, 2015. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the quarter ended June 30, 2015.

"We had a strong first half of 2015 and are pleased with our continued revenue diversity and growth," commented Ken Tuchman, chairman and chief executive officer of TeleTech. "Year-to-date, revenue, EBITDA, operating income, and bookings increased over the prior six-month period. We are also seeing increased adoption of our integrated capabilities, as evidenced by accelerated growth in our strategic Consulting, customer Technology and customer Growth segments, which contributed approximately 29 percent of total revenue in the second quarter of 2015."

Tuchman continued, "The ability to build an emotional connection with customers is paramount to win in today's disruptive and unforgiving experience economy.  Our managed services platform of consulting, analytics, technology and operations helps our clients succeed. Working as partners, we help our clients differentiate their brand with a simple and seamless customer experience, drive deeper engagement with insight-driven relevant interactions and ignite growth with sophisticated digital revenue generation capabilities."

SECOND QUARTER 2015 FINANCIAL HIGHLIGHTS

Revenue        

• Second quarter 2015 GAAP revenue increased 5.0 percent to $310.2 million compared to $295.5 million in the year ago quarter.
• On a constant currency basis, revenue was $327.5 million, representing a 10.8 percent growth rate over the year ago period.

Income from Operations

• Second quarter 2015 GAAP income from operations was $23.4 million or 7.5 percent of revenue compared to $20.7 million or 7.0 percent of revenue in the second quarter 2014.
• Income from operations, adjusted for $0.2 million in restructuring charges, was $23.6 million or 7.6 percent of revenue. This compares to $21.3 million or 7.2 percent of revenue in the year ago quarter.

Earnings Per Share

• Second quarter 2015 GAAP fully diluted earnings per share attributable to TeleTech shareholders was 30 cents compared to 34 cents in the second quarter 2014.
• Adjusted fully diluted earnings per share was 34 cents compared to 30 cents in the prior year.

Bookings

• During the second quarter 2015, TeleTech signed an estimated $100 million in annualized contract value revenue from new and expanded client relationships. The bookings mix was diversified across all verticals with 92 percent from existing clients, 72 percent from emerging businesses, and 20 percent from clients based outside of the United States.

STRONG BALANCE SHEET CONTINUES TO FUND OPERATIONS, SHARE REPURCHASES, STRATEGIC ACQUISITIONS, AND INVESTMENTS

• As of June 30, 2015, TeleTech had cash and cash equivalents of $93.8 million and $124.5 million of total debt, resulting in a net debt position of $30.7 million. Cash flow from operations, including stronger accounts receivable collections, aided liquidity.
• As of June 30, 2015, TeleTech had approximately $385 million of additional borrowing capacity available under its revolving credit facility.
• Cash flow from operations in the second quarter 2015 was $81.7 million compared to $18.1 million in the second quarter 2014.
• Capital expenditures in the second quarter 2015 were $16.5 million compared to $19.4 million in the second quarter 2014.
• TeleTech repurchased approximately 240 thousand shares of common stock during the second quarter 2015 for a total cost of $6.3 million. As of June 30, 2015, $24.6 million was authorized for future share repurchases.

SEGMENT REPORTING & COMMENTARY

TeleTech reports financial results for the following four business segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS).  Financial highlights for the segments are provided below.

Customer Management Services (CMS) – Customer Experience Delivery Solutions

• In the second quarter 2015, the CMS segment revenue was $219.3 million, up 0.3 percent from $218.7 million in the year ago quarter. On a constant currency basis, revenue increased 7.0 percent relative to the same period last year.
• Income from operations was $13.3 million or 6.1 percent compared to $16.5 million or 7.5 percent in the year ago quarter.

Customer Growth Services (CGS) – Digitally-Enabled Revenue Growth Solutions

• CGS second quarter 2015 revenue grew 5.9 percent to $30.6 million compared to $28.9 million in the year ago quarter. On a constant currency basis, revenue increased 10.5 percent versus the same period last year.
• Income from operations was $2.1 million or 6.9 percent compared to $1.8 million or 6.3 percent in the prior year period.

Customer Technology Services (CTS) – Hosted and Managed Technology Solutions

• CTS second quarter 2015 revenue grew 6.6 percent to $38.1 million compared to $35.7 million in the year ago quarter.
• Income from operations was $3.3 million or 8.5 percent compared to $1.6 million or 4.5 percent in the year ago quarter.

Customer Strategy Services (CSS) – Customer Experience Strategy and Data Analytics Solutions

• CSS second quarter 2015 revenue increased 82.4 percent to $22.3 million from $12.2 million in the year ago quarter.
• Income from operations was $4.7 million or 20.9 percent, up from 6.0 percent in the prior year period.

BUSINESS OUTLOOK

"Our financial performance in the first and second quarters of 2015 is in line with expectations," commented Regina Paolillo, chief financial and administrative officer of TeleTech. "With three quarters of steady revenue growth, we are confident our investments are yielding positive returns."

TeleTech reaffirms its 2015 guidance as follows:

Revenue – Year-over-year revenue growth estimated between $1.315 and $1.325 billion, reflecting an estimated four percent adverse impact from foreign exchange translation.  

Operating Margin – Operating margin estimated at 8.25 percent  (before asset impairment, restructuring and acquisition-related charges), but including an incremental $10 million investment in sales and research and development.

Capital Expenditures – Estimated to be approximately six percent of revenue. 

SEC FILINGS

The company's filings with the Securities and Exchange Commission are available in the "Investors" section of TeleTech's website, which can be found at www.teletech.com.

CONFERENCE CALL

A conference call and webcast with management will be held on August 6th, 2015 at 8:30 a.m. Eastern Time. You are invited to join a live webcast of the conference call by visiting the "Investors" section of the TeleTech website at www.teletech.com. If you are unable to participate during the live webcast, a replay will be available on the TeleTech website.

NON-GAAP FINANCIAL MEASURES

To supplement the Company's consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP) in the United States, the Company uses the following Non-GAAP financial measures: Free Cash Flow, Non-GAAP Revenue, Non-GAAP Income from Operations, Non-GAAP EBITDA and Non-GAAP EPS. Additionally our discussion of revenue and income from operations contain references to constant currency amounts. Constant currency measures are calculated by translating the current year reported amounts using the prior year foreign exchange rates for each underlying currency. TeleTech believes that providing these Non-GAAP financial measures provides investors with greater transparency to the information used by TeleTech's management in its financial and operational decision making and allows investors to see TeleTech's results "through the eyes" of management. TeleTech also believes that providing this information better enables TeleTech's investors to understand its operating performance and information used by management to evaluate and measure such performance. These financial measures are not intended to be used in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. A reconciliation of these Non-GAAP financial measures is available in the financial tables attached to this press release. We also encourage all investors to read TeleTech's most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q.

ABOUT TeleTech

TeleTech is a leading global customer engagement company.  Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric  strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech's 40,000 employees live by a set of customer focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience visit teletech.com.

FORWARD-LOOKING STATEMENTS

Statements in this press release contain "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995, relating to our operations, expected financial position, results of operation, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance. We use words such as "may," "believe," "plan," "will," "anticipate," "estimate," "expect," "intend," "project," "would," "could," "target," or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements.

We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from what is expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined but are not limited to factors discussed in the sections entitled "Risk Factors" included in TeleTech's filings with the US Securities and Exchange Commission (the "SEC"), including our most recent Annual Report on Form 10-K and subsequent quarterly financial reports on Form 10-Q. TeleTech's filings with the SEC are available in the "Investors" section of TeleTech's website, www.teletech.com and at the SEC's public website at www.sec.gov.  Our forward looking statements speak only as of the date of the press release and we undertake no obligation to update them, except as may be required by applicable laws.