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The Secret to Turbocharging Contact Center Performance
Learn How Asking "Why" Can Transform a Contact Center from a Cost Center into a Profit Center
While many companies have the power to really wow their customers, they are failing to look at the whole picture. They aren't questioning why their customers are calling or why they weren't able to answer their questions the first time. Instead, they're treating every customer interaction as if it's the first.
The February issue includes:
- A breakdown of the "why" questions businesses can ask to better understand their customers.
- A review of how data can provide valuable insight into customers' interests and intentions.
- An overview of what businesses can do to align their investments with customer expectations.
- A look at some of the steps CEOs are taking to operationalize customer interactions.
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