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Sales Chat: THE Customer Engagement Channel of Choice
New Online Resource Center Shows How to Supercharge Sales Through Chat Optimization
To keep prospects and customers engaged—and drive increased sales conversions—a company's sales chat capabilities must be ready to meet the increasing demands of consumers.
Serving Up Sales Chat Technology: Customers want to be able to find answers to their questions through self-service channels. In this new eBook, learn how sales chat services can help businesses respond to customer inquiries on their terms, while simultaneously boosting the likelihood of prospect conversion.
Five Rules for Getting the Most Out of Sales Chat: Chat serves as a unique entry point to drive increased revenue and customer satisfaction. This expert webinar will provide advice on hiring and training specifically for chat, how to build a chat library, and ways to optimize voice of the customer using chat.
Five Tips for Transitioning Customer Service Chat to Sales Chat: Sales chat represents a tremendous opportunity for companies to have informative, "in-the-moment" interactions with customers and prospects that can boost customer satisfaction and increase conversion rates. This blog post offers five tips to help shift customer care chat associates into a sales chat team.
Six Steps to Achieving Personalized Chat Interactions: A growing number of companies are experiencing the benefit of online chat for customer service and sales as a powerful, cost-effective engagement platform. Learn six steps for putting associates on the path to having one-on-one chat conversations with customers in this blog post.