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Partnering Up to Drive Exceptional Customer Experiences
Businesses Need to Tap Into the Expertise of Vendors to Win the Hearts and Minds of Customers
As a result of this realization, businesses are now rethinking the ways they enter into strategic partnerships with vendors. In the past, vendor relationships might have been "getting the job done," but businesses weren't experiencing bottom-line growth or an increase in customer loyalty. That's all about to change. New research estimates that we are likely to see one out of three contracts based on business outcomes by 2018, indicating a shift in how these relationships are being forged.1
The April issue includes:
- A look at how keeping outcomes top of mind can benefit businesses' relationships with vendors.
- The answer to how asking "why" questions in the contact center can help businesses improve their operations.
- A link to a new e-book that was produced to help businesses optimize every unique customer interaction, one bite-sized idea at a time.
- An infographic that exposes the latest customer interaction trends about which every business leader should be aware.
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