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New for TeleTech: The Secret to Success Using Chat to Serve Customers
Discover Strategies for Engaging Customers in Their Channel of Choice
While it's true that implementing live chat is important to keep up with customers' service demands, it also comes with a myriad of business opportunities. Live chat's low average handle time enables businesses to save time and cut back on costs. In addition, its high customer satisfaction rating means businesses can reap the benefits associated with long-term customer loyalty for years to come.
The September issue includes:
- An eBook that illustrates how to build exceptional customer engagement through chat.
- A quiz to help business leaders uncover operational pain points and opportunities.
- An overview of three best practices for delivering the chat experience customers want.
- An infographic that shows the customer data challenges companies are facing.
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.
1 Benchmarkportal.com, 2015