Article

Happy Employees: The Secret to a Healthy Bottom Line?

DENVER, May 14, 2015 /PRNewswire/ -- Studies have shown that employees who are happy and engaged in their work are more likely to deliver satisfying customer experiences, but in a time when the pressure to improve profits is high, many companies have turned their attention away from their employees. The results are staggering—recent research shows that only 13 percent of employees are enthusiastic about, and committed to, their work.1

In an attempt to combat this trend and drive exceptional customer service, top brands have started to raise wages. The truth is that increasing pay is just one piece of the puzzle to building employee engagement. This month, TeleTech's Dialogue eNewsletter takes a close look at the obstacles facing employee engagement, and uncovers tips for overcoming them.  

The May issue includes:

The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.

ABOUT TELETECH
TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions.  Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech's 44,000 employees live by a set of customer focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience visit TeleTech.com.

1 Gallup

Investor Contact:
Paul Miller
303.397.8641

Media Contact
Elizabeth Grice
303.397.8507

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
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