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Get to Know Your Next-Gen CRM System
Learn How to Leverage Your CRM Technologies to Improve Customer Engagement
Today, CRM technologies are widely recognized as a means to help companies deliver a consistent brand experience across every customer interaction channel. But before companies will be able to fully realize the latest benefits associated with CRM, they need to take the time to educate themselves on the best ways to implement and leverage all the features that CRM has to offer.
The August issue includes:
- A breakdown of the common CRM misconceptions.
- An overview of how CRM can help connect customer data and deliver a consistent brand experience.
- A story about how a luxury vacation club was able to improve sales opportunities with an innovative CRM solution.
- An exploration of how the latest customer experience advancements can help deepen customer engagement.
- A look at how a U.S. government agency implemented a new, fully integrated CRM solution in just 90 days.
- An infographic that illustrates how CRM has evolved into a tool that can integrate features such as customer service and social CRM.
The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.